In the Press for Industry-Leading Home Care Solutions
Read about how our living assistance services are making a difference in the lives of Reading seniors
Comfort Keepers in Reading, PA is a leader in home care solutions for seniors. We are proud of our services and humbled by the recognition that our office has received!
Local Comfort Keepers Wins Award for Operational Excellence
West Lawn, PA, (November 14, 2017) — Local Comfort Keepers franchise owner, Dave Kendall & Jennifer Mish were recently awarded the Operational Excellence award by CK Franchising, Inc., franchisor of Comfort Keepers in-home senior care franchise network, for consistent delivery of exceptional service to clients, employees, and the community. They were recognized at the Annual Dinner and Awards Ceremony during the Comfort Keepers Leadership Conference held in Orlando, FL, October 26 through October 28, 2017.
This recognition requires hard work by the franchise owner. Award recipients are selected based on overall client satisfaction for exemplary service and quality of care, which requires compliance with strict quality standards. Their level of local community involvement also comes into play.
This was the 5th year for this prestigious award which recognizes operational excellence in quality of home care solutions and living assistance service delivery. Kendall & Mish, co-owners of Comfort Keepers of Berks County received the award in 2012 & 2013, 2014-15, 2015-16, and 2016-17 from the company's support office in Dayton, Ohio and were selected from over 650 Comfort Keepers franchises nationwide. Criteria for the award include overall client satisfaction for quality service, caregiver satisfaction, and community involvement.
“This is a real honor,” said Kendall. “It’s great to be recognized not only by our clients, but also by our caregivers who regularly provide the type of personal care that is the hallmark of Comfort Keepers, and by Berks County, the local community in which we serve. It just doesn’t get any better than this.”
Comfort Keepers, a growing franchise offering in-home care and services for seniors and other adults needing assistance, allows clients to live comfortably in their own homes and maintain their independence. Their care packages can include companionship, meal preparation, light housekeeping, grocery shopping, incidental transportation, laundry, recreational activities, and more. All Comfort Keepers caregivers are employees who undergo criminal, driving, and credit background checks that ensure dependability and reliability. Kendall & Mish have operated the Berks County Comfort Keepers franchise for 16 years.
We Won For The 4th Year In A Row - As Voted By Berks County Consumers!
West Lawn, PA September 17, 2017 - Comfort Keepers is committed to providing exceptional in-home care for Berks County Seniors. We focus on hiring, training and retaining compassionate caregivers who provide Personal Care and Homemaker services to seniors who prefer to live in the comfort of their own home. Our caregivers, called Comfort Keepers, become an integral part of our client's lives, make a significant improvement in their quality of life, and follow detailed, individualized care plans designed to effectively support them.
Our mission is to provide our clients with the highest level of quality of life that is achievable. "We shall treat each of our clients with the dignity and respect that they deserve, as though we were caring for a member of our own family."
Comfort Keepers was started after realizing a need for in-home senior care that truly went beyond the basics. Understanding that seniors deserve love, dignity and respect while receiving care has fueled our mission to deliver quality throughout every aspect of the care we deliver.
The key to our success has been to continually seek feedback from both clients and caregivers, and then incorporate their ideas into our daily operations. The ownership and leadership team believe in volunteerism with Berks Count's senior related organizations; and we deliver education throughout Berks County to help families understand and access appropriate senior care for their loved ones.
We have proudly served Berks County seniors since 2001. "We change the lives of our senior clients and their families, by exceeding their expectations for in-home senior care.
When you discover that you or a loved one needs assistance to live safely, happily and independently at home, Comfort Keepers is ready to help. Just call us anytime, and our compassionate staff will quickly come to your assistance with a plan to support your senior loved-one.
Planning for Long-Term Senior Care Article in the Reading Eagle
Starting an Important Conversation
Tuesday, August 1, 2017, 12:01 AM
Morgantown, PA - Planning for long-term senior care is not a question of if, but when, said Wendy Kerschner, territory manager for West Lawn-based Comfort Keepers.
It's a question of how to assist aging parents and looking at important issues, such as long-term health care, housing and planning for the eventualities of aging.
Kerschner spoke recently about "making hard conversations with aging loved ones easier," at a meeting of the Morgantown Area Business Association at the Windmill Restaurant, Caernarvon Township.
Kerschner said that many of those in their 90s did not have parents who lived to that age. In your parents' mindset, "you will always be the child," she said. So it is important to allow the conversation about long-term care to "naturally happen," Kerschner said.
"You have to plant the seed," she said. "They want choices, but they don't want to lose control."
Dr. Gordon Donaldson of the Morgantown Family Practice, Caernarvon Township, said that so many times, the conversation does not occur between the child and the parent.
"They are not going to be the ones to come to you to ask you to join them on the doctor appointment," he said. "So you need to focus on them and their health."
Most doctors, he said, do not have the time or resources to revisit, with a phone call, those eight to 10 minutes spent at the doctor's office.
Choosing a facility means involving parents in choices, including physically, financially, emotionally and spiritually, said Tammy Jacobs, Tel Hai Retirement Community director of adult day services. To visit a facility, choose a time between 10 a.m. and 3 p.m. and spend an hour talking with admissions staff and personnel.
Michele Mayfield, attorney with Hartman, Valeriano, Magovern & Lutz, Wyomissing, said that before creating a will, take the "baby steps" necessary and start with a conversation. It could be difficult.
"My in-laws were open to it; my parents were not," she said.
John W. Lauer, Thrivent Financial associate, Caernarvon Township, said having a serious conversation as soon as possible with parents is the best thing.
"Don't wait until it is too late to ask questions," he said.
Lynne Bickta, director of independent living, Zerbe Retirement Community, Caernarvon Township, said always be respectful of your parents.
"They give up so much when they leave their home," she said.
Celebrating Women In Business After 15 Proud Years Of Services
West Lawn, PA June 20, 2017 - Comfort Keepers of West Lawn, PA founders Beverly and Russ Hinnershitz have been helping seniors in and around the community of West Lawn for over 15 years. Each year that they've been in business, they have done their best to improve upon the services provided. Whether it be collaborating with other health care agencies, or getting input from the community, Comfort Keeper's mission to help clients achieve the highest quality of life possible at home is one that will never be finished, but only perfected.
Jennifer Mish, co-owner and CEO, is a team member that has proven her commitment to the community and the seniors residing in it. Through her efforts to better home care services, Jennifer brought together a team of compassionate experts with local knowledge in order to help manage and care for the seniors of West Lawn, PA. Ensuring that her team is providing the highest quality of care has led Comfort Keepers to be recognized as the Best Home Care Provider for over 4 years in a row!
For her dedication to seniors and their family members, Comfort Keepers of West Lawn, PA is proud to recognized Jennifer Mish as a Woman of Business. Her accomplishments have furthered the success of not only herself, but the team members and clients she cares for dearly. Jennifer is a true role model for other women looking to join the business world.
Home Care Solutions Article in the Reading Eagle
Home respite care can give family a break
Sunday August 10, 2014 12:01 AM
Do you feel as if caregiving is just too much, too overwhelming? It's so overwhelming that you don't go out anymore and dread what should be fun events like weddings or family gatherings.
As more caregivers find themselves in this situation, more people are turning to respite care. Often respite care is relegated to a brief nursing home stay but there are other options such as home respite care.
Some people think of respite care as a relief valve in times of crisis or an extra pair of hands to help with an impaired loved one at the wedding or event you are hosting.
But experts say don't wait until you are at a breaking point or for just an important event.
"Oftentimes caregivers hit a wall before they realize they need to do something," said Wendy Kerschner, territory manager of Comfort Keepers in Spring Township. "We need to have some of these conversations prior to a crisis."
For Kay Emmerson, of Exeter Township, the relationship with an aide from Comfort Keepers has made a difference. They developed a relationship with Heather Yerger, a certified nursing assistant who came to help her mother.
"She's wonderful," Emmerson said.
Emmerson said they first considered respite care to give her mother a break when her father was dying from cancer but he passed away before it was set up. When her mother, Kathryn Mast, moved in with her, Emmerson turned to Comfort Keepers to provide support when she's not home.
"Scheduling regular breaks from caregiving are important", said Dave Kendall, CEO of Comfort Keepers. You need to recharge, Kendall said. Remember how on an airplane they will tell you to put on your oxygen mask first before putting one on your child? Kerschner said the same idea applies to caregivers: If you aren't taking care of yourself, how can you care well for your loved one?
What do caregivers do for their breaks? It could be anything from going grocery shopping alone to doing something for themselves such as taking an exercise class or just taking a walk or meeting friends.
When you care for someone 24 hours a day, seven days a week, your personal routines and even your needs get low priority, Kendall said. So, anything that restores some of what you've given up is a good choice for respite time.
"People literally get excited at the thought of it," Kerschner said. "It is often more affordable than people allow themselves to assume it is."
And in Berks County we save for a rainy day, Kerschner pointed out. Needing a respite may be your rainy day.
Caregivers worry about having an unfamiliar person come in. Having regular visits can help develop a level of trust and comfort with an aide, Kendall said. That relationship starts before the first respite visit.
"We do a very comprehensive assessment," Kerschner said.
Comfort Keepers and similar home care solutions agencies look at routines and personal preferences as well as a loved one's needs. That assessment also can uncover unmet needs, Kerschner said. You may learn new ways to care for your loved one or hear about resources as well.
A break can be as little as three hours once a week to three hours a day or an overnight so a caregiver can get a good night's sleep.
"We can do anything that's personal care," Kerschner said.
Among those things are: help with bathing, light housekeeping, be a companion and keep your loved one safe or prepare meals.
Kendall said Comfort Keepers coined the phrase interactive caregiving to describe their approach to in home care and living assistance.
"We include our clients in all the things we do with them rather than for them," Kendall said. "They still want to participate in their environment. It gives them a sense of purpose, a reason to get up in the morning."
Comfort Keepers of West Lawn & Reading, PA proudly provides expert services to seniors in communities
throughout Berks County:
Bechtelsville, Bernville, Birdsboro, Blandon, Bowers, Boyertown, Douglasville, Exeter, Fleetwood, Geigertown, Hamburg,
Kutztown, Laureldale, Leesport, Limekiln, Lyon Station, Maxatawny, Mertztown, Mohnton, Mohrsville, Morgantown, New Berlinville, Oley, Pine Forge, Reading,
Reifton, Robesonia, Shillington, Sinking Spring, St. Peters, Temple, Topton, Virginville, Wernersville, West Lawn, West Reading, Womelsdorf, Wyomissing