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Comfort Keepers of West Lawn & Reading, PA In the Press for Home Care Solutions and Living Assistance

Read about our office's home care solutions and living assistance in the news! 

Comfort Keepers of West Lawn & Reading, PA is a leader in home care solutions for seniors. We are proud of our services and humbled by the recognition that our office has received!

Planning for Long-Term Senior Care Article in the Reading Eagle

Starting an Important Conversation

Tuesday, August 1, 2017, 12:01 AM

By Andy Andrews - Reading Eagle

Morgantown, PA - Planning for long-term senior care is not a question of if, but when, said Wendy Kerschner, territory manager for West Lawn-based Comfort Keepers.

It's a question of how to assist aging parents and looking at important issues, such as long-term health care, housing and planning for the eventualities of aging.

Kerschner spoke recently about "making hard conversations with aging loved ones easier," at a meeting of the Morgantown Area Business Association at the Windmill Restaurant, Caernarvon Township.

Kerschner said that many of those in their 90s did not have parents who lived to that age. In your parents' mindset, "you will always be the child," she said. So it is important to allow the conversation about long-term care to "naturally happen," Kerschner said.

"You have to plant the seed," she said. "They want choices, but they don't want to lose control."

Dr. Gordon Donaldson of the Morgantown Family Practice, Caernarvon Township, said that so many times, the conversation does not occur between the child and the parent.

"They are not going to be the ones to come to you to ask you to join them on the doctor appointment," he said. "So you need to focus on them and their health."

Most doctors, he said, do not have the time or resources to revisit, with a phone call, those eight to 10 minutes spent at the doctor's office.

Choosing a facility means involving parents in choices, including physically, financially, emotionally and spiritually, said Tammy Jacobs, Tel Hai Retirement Community director of adult day services. To visit a facility, choose a time between 10 a.m. and 3 p.m. and spend an hour talking with admissions staff and personnel.

Michele Mayfield, attorney with Hartman, Valeriano, Magovern & Lutz, Wyomissing, said that before creating a will, take the "baby steps" necessary and start with a conversation. It could be difficult.

"My in-laws were open to it; my parents were not," she said.

John W. Lauer, Thrivent Financial associate, Caernarvon Township, said having a serious conversation as soon as possible with parents is the best thing.

"Don't wait until it is too late to ask questions," he said.

Lynne Bickta, director of independent living, Zerbe Retirement Community, Caernarvon Township, said always be respectful of your parents.

"They give up so much when they leave their home," she said.

Berks County Entrepreneur Wins 2016 Comfort Keepers "Operational Excellence" Award

West Lawn, PA November 1, 2016 – Berks County entrepreneurs Dave Kendall and Jennifer Mish were recently awarded the "Operational Excellence" award by CK Franchising, Inc, the franchiser of Comfort Keepers. They were recognized at the Annual Dinner and Awards Ceremony during the Comfort Keepers Leadership Conference held in Henderson, NV, October 27 through October 29, 2016.

This was the 4th year for this prestigious award which recognizes operational excellence in quality of home care solutions and living assistance service delivery. Kendall & Mish, co-owners of Comfort Keepers of Berks County received the award in 2012 & 2013, 2014-15, and 2015-16 from the company's support office in Dayton, Ohio and were selected from over 650 Comfort Keepers franchises nationwide. Criteria for the award include overall client satisfaction for quality service, caregiver satisfaction, and community involvement.

"This is indeed an honor," said Kendall. "To be recognized not only by our clients, but also by our family of caregivers who provide the type of personal care that is the hallmark of Comfort Keepers, and local community in Berks County we serve it just doesn't get any better than that."

Comfort Keepers, a growing franchise offering in-home care, home care solutions and services for seniors and others needing living assistance, allows clients to live comfortably in their own homes and maintain their independence. Comfort Keepers provides in-home care assistance, such as cooking nutritious meals, light housekeeping, running errands, medication reminders, and assistance bathing. Comfort Keepers has been owned and operated in Berks County for more than 15 years.

We Won For The 3rd Year In A Row- As Voted By Berks County Consumers!

West Lawn, PA September 23, 2016 - From all of us at Comfort Keepers of West Lawn and Reading, PA…thank you for your votes!  We are proud to have won the 2016 Reading Eagle Readers Choice Award, and are ready to continue to exceed your expectations.  If it wasn’t for the recognition received by the loving families we care for, we would not be where we are today.

Our dedicated team of specialists and caregivers are always looking to bring a smile to all of our senior’s faces.  There truly is nothing compared to the happiness gained from making sure seniors live independently in the comfort of their own home.  That’s why we make sure to take our care beyond the basics.

Listening carefully to our clients, we make sure to evolve our care through their feedback in order to provide the highest quality services.  We also work hard to work with local senior organizations in Berks County to help families get access to services.

We’ve been helping families for over 15 years, thank you for letting us to continue to support you in Berks County, PA!


Celebrating Women In Business After 15 Proud Years Of Services

West Lawn, PA June 20, 2017 - Comfort Keepers of West Lawn, PA founders Beverly and Russ Hinnershitz have been helping seniors in and around the community of West Lawn for over 15 years.  Each year that they've been in business, they have done their best to improve upon the services provided.  Whether it be collaborating with other health care agencies, or getting input from the community, Comfort Keeper's mission to help clients achieve the highest quality of life possible at home is one that will never be finished, but only perfected.

Jennifer Mish, co-owner and CEO, is a team member that has proven her commitment to the community and the seniors residing in it.  Through her efforts to better home care services, Jennifer brought together a team of compassionate experts with local knowledge in order to help manage and care for the seniors of West Lawn, PA.  Ensuring that her team is providing the highest quality of care has led Comfort Keepers to be recognized as the Best Home Care Provider for over 4 years in a row!

For her dedication to seniors and their family members, Comfort Keepers of West Lawn, PA is proud to recognized Jennifer Mish as a Woman of Business.  Her accomplishments have furthered the success of not only herself, but the team members and clients she cares for dearly.  Jennifer is a true role model for other women looking to join the business world.

Home Care Solutions Article in the Reading Eagle

Home respite care can give family a break

Sunday August 10, 2014 12:01 AM

By Lisa Scheid — Reading Eagle  

Do you feel as if caregiving is just too much, too overwhelming? It's so overwhelming that you don't go out anymore and dread what should be fun events like weddings or family gatherings.

As more caregivers find themselves in this situation, more people are turning to respite care. Often respite care is relegated to a brief nursing home stay but there are other options such as home respite care.

Some people think of respite care as a relief valve in times of crisis or an extra pair of hands to help with an impaired loved one at the wedding or event you are hosting.

But experts say don't wait until you are at a breaking point or for just an important event.

"Oftentimes caergivers hit a wall before they realize they need to do something," said Wendy Kerschner, territory manager of Comfort Keepers in Spring Township. "We need to have some of these conversations prior to a crisis."

For Kay Emmerson, of Exeter Township, the relationship with an aide from Comfort Keepers has made a difference. They developed a relationship with Heather Yerger, a certified nursing assistant who came to help her mother.

"She's wonderful," Emmerson said.

Emmerson said they first considered respite care to give her mother a break when her father was dying from cancer but he passed away before it was set up. When her mother, Kathryn Mast, moved in with her, Emmerson turned to Comfort Keepers to provide support when she's not home.

"Scheduling regular breaks from caregiving are important", said Dave Kendall, CEO of Comfort Keepers. You need to recharge, Kendall said. Remember how on an airplane they will tell you to put on your oxygen mask first before putting one on your child? Kerschner said the same idea applies to caregivers: If you aren't taking care of yourself, how can you care well for your loved one?

What do caregivers do for their breaks? It could be anything from going grocery shopping alone to doing something for themselves such as taking an exercise class or just taking a walk or meeting friends.

When you care for someone 24 hours a day, seven days a week, your personal routines and even your needs get low priority, Kendall said. So, anything that restores some of what you've given up is a good choice for respite time.

"People literally get excited at the thought of it," Kerschner said. "It is often more affordable than people allow themselves to assume it is."

And in Berks County we save for a rainy day, Kerschner pointed out. Needing a respite may be your rainy day.

Caregivers worry about having an unfamiliar person come in. Having regular visits can help develop a level of trust and comfort with an aide, Kendall said. That relationship starts before the first respite visit.

"We do a very comprehensive assessment," Kerschner said.

Comfort Keepers and similar home care solutions agencies look at routines and personal preferences as well as a loved one's needs. That assessment also can uncover unmet needs, Kerschner said. You may learn new ways to care for your loved one or hear about resources as well.

A break can be as little as three hours once a week to three hours a day or an overnight so a caregiver can get a good night's sleep.

"We can do anything that's personal care," Kerschner said.

Among those things are: help with bathing, light housekeeping, be a companion and keep your loved one safe or prepare meals.

Kendall said Comfort Keepers coined the phrase interactive caregiving to describe their approach to in home care and living assistance.

"We include our clients in all the things we do with them rather than for them," Kendall said. "They still want to participate in their environment. It gives them a sense of purpose, a reason to get up in the morning."

Comfort Keepers of West Lawn & Reading, PA proudly provides expert services to seniors in communities 
throughout Berks County:

KutztownLaureldaleLeesportLimekiln, Lyon Station, Maxatawny, MertztownMohntonMohrsvilleMorgantownNew BerlinvilleOley, Pine Forge, Reading
ReiftonRobesoniaShillingtonSinking Spring, St. Peters, TempleToptonVirginvilleWernersvilleWest LawnWest ReadingWomelsdorfWyomissing



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